Shipping:
At Top King Boxing USA, orders placed before 12 PM (Monday to Saturday) are typically shipped the same day. Orders placed on Sunday or public holidays will be shipped the next business day. Please allow 1 to 2 business days for in-stock products to ship from our U.S.-based warehouse in California.
Customers can select their preferred shipping method at checkout. Shipping costs are the responsibility of the customer, unless the order total exceeds $170, in which case Free Shipping is available. The chosen shipping method will automatically calculate estimated delivery dates based on the selected carrier. Please note that Top King Boxing USA is not responsible for adherence to the estimated delivery dates. If you encounter any issues with your package, please contact us at customerservice@topkingboxingusa.com, and we’ll be happy to assist you further.
Depending on your location in the U.S., we use DHL, UPS, and USPS for delivery.
Tracking Your Order:
For your convenience, a tracking number will be emailed once your order has been fulfilled. If you did not provide an email address, we will be unable to send this information. If you require your tracking number, please contact customerservice@topkingboxingusa.com to obtain your tracking number.
Customers can track their order using the "Track Your Order" link located in the footer of every page on the Top King Boxing USA website or through the Shop Pay app.
For any further questions regarding your order, please email customerservice@topkingboxingusa.com or use the 'Contact Us' form on our website.
Refund Policy:
At Top King Boxing USA, we prioritize your satisfaction above all else. Our brand is known for its premium quality gear with its expert craftmanship with quality materials. Our commitment to excellence in combat sports equipment and apparel is what we strive for. To support this commitment, we've established a straightforward and equitable return and exchange policy.
Exchange & Return condition:
We offer a generous window of 30 days from the date of purchase for returns and exchanges, giving you the confidence to shop with peace of mind.
Product Condition:
To qualify for a return or exchange, items must be unworn, unwashed, and with all tags attached. Please note that items not meeting these conditions will NOT be accepted.
Non-Returnable Items:
Certain items, including personal items (e.g., hand wraps, groin protectors, mouthguards), are non-returnable unless unopen. Also items which do not have the original tag or has been used will not be returned. This policy is in place to ensure the safety and hygiene of our products for all customers.
Clearance Items:
Products purchased during certain sales or pre-order periods are considered final sale and are not eligible for returns or refunds. If you'd like to confirm whether a sale product is eligible for a return or refund please email us on sales@topkingboxingusa.com.
Refunds and Store Credit:
Top King Boxing USA retains the discretion to issue refunds in the original form of payment or as store credit, tailoring our approach to best suit your needs. However, please be aware that items purchased during clearance sales or pre-order periods are not eligible for refunds, in alignment with our commitment to fairness and customer satisfaction.
Initiating a Return:
If you wish to initiate a return, please ensure that the item meets our return conditions. Contact our dedicated customer service team at returns@topkingboxingusa.com to request instructions on the return process. Please note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.
WE DO NOT ACCEPT RESPONSIBILITY
- If the customer has provided the wrong mailing address.
- If the tracking status of the order confirms the package has been delivered by the carrier. However, please contact us via email on customerservice@topkingboxingusa.com for further assistance.
Our Commitment:
At Top King Boxing USA, we are unwavering in our dedication to providing the highest quality combat sports equipment. Our return and exchange policy are designed to facilitate a seamless and fair process, nurturing a trustworthy relationship with our valued customers. Should you have any questions or require assistance with your return or exchange, our customer support team is here to help. Reach out to us at returns@topkingboxingusa.com, and we'll ensure that your experience with Top King Boxing USA exceeds your expectations.