Shipping:
At Top King Boxing USA, customers have the flexibility to select their preferred shipping method during checkout, with shipping costs automatically calculated based on their choice, along with an estimated delivery date. Please note that customers are responsible for any additional import duties or taxes levied by their local customs authorities
Products in stock are shipped within 1 to 3 Business Days from our US based warehouse in California. Depending on your location in the US we use the mailing service of DHL, UPS and USPS.
Tracking Your Order:
For your convince customers will be able to track their order using the "Track Your Order" link located at the footer of every page on the topkingboxingusa.com website or when logged into the Shop Pay app. Any further questions regarding your order please email customerservice@topkingboxingusa.com or use the form in the Contact Us option.
Refund Policy:
At Top King Boxing USA, we prioritize your satisfaction above all else. Our brand is known for its premium quality gear with its expert craftmanship with quality materials. Our commitment to excellence in combat sports equipment and apparel is what we strive for. To support this commitment, we've established a straightforward and equitable return and exchange policy.
Exchange and Return condition:
We offer a generous window of 30 days from the date of purchase for returns and exchanges, giving you the confidence to shop with peace of mind.
Product Condition:
To qualify for a return or exchange, items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that items not meeting these conditions will NOT be accepted.
Non-Returnable Items:
Certain items, including personal items (e.g., hand wraps, groin protectors, mouthguards), are non-returnable unless unopen. Also items which do not have the original tag or has been used will not be returned. This policy is in place to ensure the safety and hygiene of our products for all customers.
Clearance Items:
Products purchased during certain sales or pre-order periods are considered final sale and are not eligible for returns or refunds. If you'd like to confirm whether a sale product is eligible for a return or refund please email us on sales@topkingboxingusa.com.
Refunds and Store Credit:
Top King Boxing USA retains the discretion to issue refunds in the original form of payment or as store credit, tailoring our approach to best suit your needs. However, please be aware that items purchased during sales or pre-order periods are not eligible for refunds, in alignment with our commitment to fairness and customer satisfaction.
Initiating a Return:
If you wish to initiate a return, please ensure that the item meets our return conditions. Contact our dedicated customer service team at returns@topkingboxingusa.com to request instructions on the return process. Please note that return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.
WE DO NOT ACCEPT RESPONSIBILITY
- If the customer has provided the wrong mailing address.
- If the tracking status of the order confirms the package has been delivered by the carrier. However, please contact us via email on customerservice@topkingboxingusa.com as we may be able to assist further.
Our Commitment:
At Top King Boxing USA, we are unwavering in our dedication to providing the highest quality combat sports equipment. Our return and exchange policy are designed to facilitate a seamless and fair process, nurturing a trustworthy relationship with our valued customers. Should you have any questions or require assistance with your return or exchange, our customer support team is here to help. Reach out to us at returns@topkingboxingusa.com, and we'll ensure that your experience with Top King Boxing USA exceeds your expectations.